Tuesday, December 30, 2008

Bundled Service, Unbundled Customer Service

Memo to telecom service providers: "We never thanked you, but you did a great job offering us consolidated billing. It is hard to remember now, as for the last few years yo have been so aggressive in promoting bundled services, but five years ago, this was a major pain point. Three bills for ISP, cable and telephone, and usually three different due dates a well

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