Tuesday, December 30, 2008

Bundled Service, Unbundled Customer Service

Memo to telecom service providers: "We never thanked you, but you did a great job offering us consolidated billing. It is hard to remember now, as for the last few years yo have been so aggressive in promoting bundled services, but five years ago, this was a major pain point. Three bills for ISP, cable and telephone, and usually three different due dates a well

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Wednesday, December 24, 2008

Verizon Wireless Invests $155 Million to Enhance Florida Network During 2008

Florida Network Now 100 Percent 3G; Investment Totals $1.8 Billion in State since 2000

Verizon Wireless announced today that it invested nearly $155 million to further expand and enhance coverage to customers throughout Florida in 2008. The company’s ongoing network investment now totals $1.8 billion in Florida since the company was formed.

The company completed enhancements to its 3G high-speed wireless network throughout the state this year, allowing customers to access advanced wireless services more reliably and at even faster broadband speeds. The enhancements, which took nearly two years to complete, entailed installing the most advanced hardware and software on thousands of cell sites in the Verizon Wireless network in Florida, as well as updating and optimizing technology in five Verizon Wireless regional network switching facilities throughout the state.

In addition, Verizon Wireless constructed more than 90 new advanced digital cell sites throughout the state in 2008.

These upgrades help provide high-speed access to advanced services such as V CAST – which allows customers to stream video clips, play cutting-edge 3D games and download full song tracks over the air; and VZ Navigator – a location-based service offering maps, audible driving directions, traffic updates, gas station locations and pricing.

This technology also enables customers to wirelessly access their e-mail and calendars, the Internet and other information anytime, anywhere via a secure connection with the company’s BroadbandAccess service. BroadbandAccess offers average download speeds of 600 kilobits per second (kbps) to 1.4 megabits per second and upload speeds of 500-800 kbps, which means being able to upload or download a 1 Megabyte e-mail attachment – the equivalent of a small PowerPoint® presentation or a large PDF file – in less than two seconds.

Friday, December 12, 2008

Small Businesses See 10 Percent Increase on Cyber Monday

Consumers Buying from Smaller Online Retailers Too

Network Solutions, a leading provider of small business web services, announced today that its more than 7,000 e-commerce customers saw a collective 10 percent year-over-year increase in sales on Cyber Monday, the highly anticipated start of online holiday shopping. While retailers across the country reported slow same-store sales, smaller online entrepreneurs enjoyed a jump in holiday sales this year, with more consumers shopping online in greater numbers.

As many brick-and-mortar shop owners struggle with increased costs and shrinking in-store sales, small businesses with e-commerce sites are augmenting their revenues with online sales. As more consumers search Google first to find bargains and products, local small businesses with properly marketed Web sites are benefiting from national exposure. According to a report from iProspect and Jupiter Research, 62 percent of searchers click on a link within the first page of results. Having an e-Commerce Web site and using search engine optimization tools from Network Solutions, small businesses have secured new audiences to increase holiday sales.

“With small businesses across the country struggling, Network Solutions’ is excited to see that our e-commerce customers are benefiting from greater exposure,” said Scott Ableman, Chief Marketing Officer at Network Solutions. “Whether you own a small shop or work out of your home, having a professional web site is an economical way to build sales during tough times.”

Wednesday, December 10, 2008

Bebo Launches ‘Social Inbox’

Bebo Builds on the Foundations of Social Networking to Become the First Major Network to Give Consumers a One-Stop Destination from Which to Experience Life Online

Social Media Network Opens Its Doors to Aggregated Social Feeds, Mail and Media Recommendations

Launch Companies Include Twitter, Flickr, Del.icio.us, AIM, YouTube, Gmail, Yahoo! Mail and AOL Mail

Every AOL and AIM User Now Can Now Log into Bebo Using Their Credentials

Bebo today made it easier for Internet users to manage their online life by providing users with a one-stop “Social Inbox” that combines e-mail, social networking and media recommendations in one easy-to-use interface. Designed to allow consumers to organize their lives online, Bebo’s Social Inbox makes it simple for users to keep in touch with the information and people who are important to them. The Social Inbox aggregates feeds and updates from Twitter, Flickr, Del.icio.us, YouTube, AIM and others, so users can see at-a-glance what's going on in their online world. The new experience also offers one-click access to Gmail, Yahoo! Mail, AOL Mail, as well as user-selected media favorites, such as videos, music and photos. In addition, more than 100 million* users of AOL and AIM can now log directly into the Bebo service, http://www.bebo.com, using their existing screen names.